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Kaji Nemu of Assam
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Refund policy

Return, Refund and Cancellation Policy

Last updated: 8 November 2026

At Kaji Nemu of Assam, we sell fresh, raw and unprocessed Kaji Nemu sourced from Assam. Since fresh agricultural produce is perishable, we follow a specific return and refund process to ensure fair treatment of our customers.

1. Nature of Our Product

Kaji Nemu is a fresh agricultural product. Natural variations in size, shape, colour, texture and appearance may occur between individual fruits and harvest batches. Such natural variations, by themselves, do not constitute a product defect.

2. Return Policy

Due to the perishable nature of fresh Kaji Nemu, we do not accept returns after an order has been dispatched.

However, If the order arrives damaged, please follow the process stated below:

The product received is damaged upon delivery.

  • Report the issue within 48 hours of delivery

  • Contact us via WhatsApp +91- 8638359828 or Email varika@zohomail.in

  • Provide clear unpacking video evidence and photos of the damage

  • Valid claims will receive a replacement at no additional cost

  • Kaji Nemu of Assam reserves the right to assess each claim individually and make a final decision on replacements.

Nothing in this policy limits any consumer rights available under applicable law.

3. Order Cancellation

Customers may request cancellation before their order is dispatched by contacting our customer support team @ +91-8638359828.

Once an order has been dispatched, cancellation will not be possible due to the perishable nature of the product.

If Kaji Nemu of Assam cancels an order because of stock unavailability, operational issues or inability to deliver to the customer's PIN code, the customer will receive an appropriate refund if the payment is made while ordering.

No cancellation or refund restriction under this policy will override applicable consumer protection rights.

4. Shipping Charges

Shipping charges, where applicable, will be disclosed before payment.

5. Contact for Returns and Refunds

For complaints, cancellations or refund requests:

Store: Kaji Nemu of Assam
Email: varika@zohomail.in
Phone/WhatsApp: +91-8638359828

We aim to acknowledge consumer complaints within 48 hours and resolve them within the period prescribed by applicable law.