Shipping and Delivery Policy

Last updated: 8 November 2026

At Kaji Nemu of Assam, our goal is to deliver fresh, raw and unprocessed Kaji Nemu from Assam to customers across India.

All orders are packed and dispatched from Assam, subject to product availability and delivery serviceability.

1. Delivery Locations

We aim to serve customers across India.

However, delivery is available only to PIN codes supported by our approved shipping and logistics partners.

Customers should verify their PIN-code serviceability before placing an order.

An order may be declined or cancelled if the destination is outside our delivery network or becomes temporarily inaccessible.

2. Order Processing

Orders are processed after successful payment confirmation or confirmation through another payment method expressly offered at checkout.

Orders are subject to stock availability and operational conditions.

Our order processing and dispatch schedule will be communicated on the website once finalised.

3. Packaging

Kaji Nemu is a fresh agricultural product and requires suitable packaging for transportation.

We aim to use packaging that protects the produce from avoidable physical damage during handling and transit.

Packaging may vary according to pack size, seasonal requirements and logistics arrangements.

4. Shipping Charges

We offer free delivery across all serviceable PIN codes in India. No shipping charge applies to orders delivered within our serviceable delivery network.

5. Delivery Estimates

Estimated delivery timelines, wherever available, will be displayed during checkout or communicated after order confirmation.

Actual delivery may be affected by:

• Weather conditions.

• Transportation disruptions.

• Courier network limitations.

• Regional restrictions.

• Natural calamities or other unforeseen circumstances.

We will communicate significant delivery updates whenever reasonably possible.

6. Order Tracking

Where shipment tracking is available through our logistics partner, tracking details will be shared with the customer through the available communication channel.

Customers may also contact our support team for assistance.

7. Incorrect Address and Failed Delivery

Customers are responsible for providing complete and accurate delivery information, including the correct PIN code, mobile number and address.

If an order cannot be delivered because of incorrect or incomplete address details, customer unavailability or repeated unsuccessful delivery attempts, we will coordinate with the courier partner to determine the available options.

Any additional delivery charges or deductions will be communicated transparently and handled in accordance with applicable law.

8. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will investigate the shipment with the logistics partner and provide an appropriate resolution.

Customer rights concerning delayed or non-delivered orders remain protected under applicable law.

9. Damaged or Spoiled Products

If your Kaji Nemu arrives damaged please contact us as soon as possible, preferably within 24 hours of delivery.

Please share photographs or a video of the product and packaging along with your order details.

Our Return and Refund Policy explains the resolution process.

10. Temporary Shipping Restrictions

We may temporarily suspend deliveries to particular PIN codes or regions because of extreme weather, transport disruptions, courier restrictions or other operational circumstances.

The website will display serviceability information wherever possible.

11. Contact Information

For shipping and delivery assistance:

Store: Kaji Nemu of Assam
Email: varika@zohomail.in
Phone/WhatsApp: +91-8638359828
Dispatch Location: House no. 13A, Lekhapani, TInsukia, Assam, 786182